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Email Policy

Effective Date: 22 April 2025

At Watermelon Partners, email is one of our primary methods of communication with businesses. This policy outlines how we use email responsibly and securely during the certification process and beyond.

1. Purpose of Email Communication

  • Request and receive business records and compliance documentation
  • Provide compliance outcomes and certification updates
  • Share audit notices, policy changes, and guidance
  • Respond to support and customer service queries

2. Confidentiality & Data Handling

  • All information shared via email is handled securely and in line with our Privacy Policy and GDPR Compliance Policy. Please send sensitive documents (e.g., financial records) to info@watermelonpartners.co.uk or another authorised Watermelon Partners email address. Whenever possible, we encourage the use of password-protected files or encrypted attachments.

3. Recordkeeping

  1. Emails between your business and Watermelon Partners may be stored securely as part of your compliance record. These records may be referenced during audits, rechecks, or dispute resolution.

4. Response Times

  • We aim to respond to all compliance-related emails within 3–5 business days.
  • During peak periods, response times may be slightly longer — we appreciate your patience.

5. Disclaimers & Liability

While we follow best practices to protect your data, we cannot accept liability for breaches caused by third-party email providers or client-side mishandling.

6. Prohibited Use

  • You must not use Watermelon Partners email addresses to send unsolicited material, spam, phishing content, or promotional offers unrelated to our compliance work. Misuse of email communication may lead to disqualification from our certification program.

Email Communication

Watermelon Partners communicates with businesses primarily via email for the purpose of certification, compliance checks, audits, and customer support.

By using our services, you agree to receive and share relevant business records, financial information, and documentation via email. All email communication forms part of your compliance record and may be used during audits or dispute resolution processes.